Flat 2 20 Craven Hill, London, England, W2 3DS

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer a wide variety of lighting products, including ceiling lights, wall lights, floor lamps, table lamps, pendant lights, chandeliers, and LED lighting. We also provide specialized lighting solutions for commercial spaces, outdoor areas, and custom designs.

Yes! We offer custom lighting solutions tailored to your specific needs. Please contact our customer service team with your requirements, and we’ll guide you through the process of creating your custom design.

Yes, we ship across Europe and many international destinations. Shipping costs and delivery times may vary depending on your location. For specific details, please visit our Shipping Information page or contact our support team.

Orders within Europe typically take 5-10 business days for standard shipping. International deliveries may take longer, depending on the destination. Please note that custom or made-to-order items may have a longer lead time.

We offer a 30-day return policy on most products, provided they are in unused, original condition. To initiate a return, please contact our customer service team with your order details, and they will guide you through the process. Custom-made items are non-refundable.

Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this to follow your package until it arrives at your address.

Send us an email

info@emtekoproducts.com